Your satisfaction with your order and the products you receive is our top priority.  
If for any reason you are not happy with your order and need to return it, we are 
happy to assist you using the following guidelines.

• All returns must be within 30 days of purchase.

• Returns must be accompanied by a return authorization number which is available  
  by contacting us at sales@etoolsrus.com or calling us at 800-819-TOOL.

• Returns for merchandise that has been used or is not in "new" condition is subject 
  to inspection to determine if an exchange or refund is appropriate.

• Shipping charges will not be refunded unless the reason for the return is 
  an error on our part.  In such cases we will gladly credit the return freight charges.